The following terms and conditions (the "T&C") are specific to using Right Calories' Services and consuming our products. Therefore, this T&C is carried out in accordance with Bahrain's Law No. (30) of 2018 with respect to Personal Data Protection Law ("PDPL") and Law No. (35) of 2012 with respect to Consumer Protection ("Consumer Protection Law"). Please read the T&C carefully.
When you receive this letter, you automatically agree that the use of the Services are subject to the T&C, any amendments thereto, and to Right Calories policies applicable in this connection. Right Calories Restaurant is a company registered in the Kingdom of Bahrain under registration number 131364-1. Our registered office address is Shop 2, Building W 597, Road 2811, Block 228, Al Sayh, Kingdom of Bahrain. Our VAT number is (220015084500002).
To make a purchase through our Services, you will be required to provide your personal details. You must provide your real name, mobile number, delivery address, and other requested information as indicated. The delivery address must be in Bahrain. We are committed to handling and processing your personal information with high standards of information security and to taking appropriate steps to maintain the security and accuracy of personally identifiable information we collect. However, we shall not be held liable for any unauthorized access. By receiving and reading this T&C, you acknowledge and accept that Right Calories will collect, process, and retain your personal information which is being collected for the purpose of using and for completing the purchase transaction from Right Calories, complying with the PDPL.
"Order" means the request submitted to and approved by Right Calories through its Services, which is made in accordance with the T&C herein, relating to the products and / or the Services selected, by way of example and without limitation, assembly service, delivery service, etc. We try our best to make sure that all details are accurate at all times, including the description and the pricing of products available on the Services.
"Week" refers to the five working days at Right Calories. Days 6 and 7 are considered additional days explained by the price difference.
"Month" refers to 4 weeks.
"3 meal plan" is a subscription that includes one breakfast meal, one lunch meal, one dinner meal and a snack.
We reserve the right not to accept any Order from anyone who has breached the T&C and including but not limited to the following scenarios: failure of payment authorization, shipping restrictions, lack of stock or unsatisfactory quality of stock, or if you do not meet the eligibility criteria set out in the T&C.
We additionally reserve the right to refuse to process and accept a transaction for any reason, and to refuse Services to anyone at any time, at our sole discretion with no obligation to justify our decision.
We will inform you of any non-acceptance of your Order as soon as practicable.
The main credit and debit card providers are accepted, which will be expressly provided upon registration. By registering or using a credit or debit card, you confirm that the said card rightfully belongs to you, or that you have been authorized to use it for this specific purpose.
Unless otherwise stated, all prices shown on Right Calories Instagram are in Bahraini Dinars ("BHD") and are inclusive of Value Added Tax ("VAT"). All prices remain valid as advertised from time to time and the price of a product displayed on Right Calories Instagram at the time of Order acceptance will be honored, except in cases of error.
Our menu offers a wide variety of meals that can extend over a 3-month rotation. All meals are freshly prepared on a daily basis.
In compliance with the Consumer Protection Law, you are required to indicate any food allergies or dietary restrictions upon registration by selecting the relevant allergens on your profile. Failure to disclose such information may limit your rights under the applicable Consumer Protection Law.
Please note:
In accordance with the Consumer Protection Law and Food Safety regulations, if you receive an item containing a previously disclosed allergen, you must immediately notify us through the following contact information for prompt remedial action:
Once we have been contacted, we reserve the right to review and correct any issue that may arise prior to its legal escalation. Right Calories is committed to resolving such issues and appreciates your cooperation.
ALLERGEN DISCLAIMER: All meals prepared by Right Calories may contain or come into contact with common allergens including, but not limited to, nuts, milk, wheat, eggs, and other allergens as defined under Bahraini food safety regulations. Individuals with any food allergies are hereby explicitly advised against subscribing to our meal plans or ordering through our Services. By proceeding with an Order, you acknowledge this warning.
Notwithstanding the above warning, should you proceed with subscribing to or placing an Order, Right Calories hereby disclaims all liability for any adverse health effects or allergic reactions that may occur, save for instances of gross negligence or breach of applicable Bahrain food safety laws and health regulations. This limitation of liability shall be construed in accordance with the Civil Code of Bahrain.
Balanced Meals: Calories 400-650 divided into 30% protein, 15%-20% fat, 50% carbohydrates. In cases where you need to increase your calories intake, you can increase the number of meals in your plan and vice versa.
Low Carb Meals: Calories 400-650 divided into 50% protein, 15-20% fat, 30% carbohydrates. In cases where you need to increase your calories intake you can increase the number of meals in your plan and vice versa.
150g Meals: Calories 400-650 divided into 40% protein, 20% fat, 40% carbohydrates. In cases where you need to increase your calories intake you can increase the number of meals in your plan and vice versa.
Health Disclaimer: Right Calories does not guarantee specific health, fitness, or weight-related results. Outcomes may vary depending on individual factors including lifestyle, physical activity, and adherence to the meal plan.
You may place your monthly or weekly meal plan subscription on hold up to three (3) times, for a maximum of ten (10) days per pause.
If a subscription remains paused beyond the limit above and is not reactivated, Right Calories has the right to cancel the subscription. We will make reasonable efforts to notify you before cancellation takes effect. Once a subscription is cancelled, no refund will be issued, in this case.
There are two delivery timing windows:
Delivery at a specified time may not necessarily be achieved as it is dependent on the driver's route and ability to reach the destination at the specified time. To mitigate such risk, all meals are good for consumption up to 36 hours after delivery, if stored adequately. Accordingly, meal plans may be delivered one day prior to the intended date of consumption.
Changing Your Delivery Address. Any change to your delivery address must be made through the Right Calories application 48 hours before the affected delivery. Requests made later may not be applied in time.
If a customer cannot be reached at the time of delivery, the driver is required to wait 10 to 15 minutes, during which they will make multiple attempts to contact the customer via phone and doorbell. Should the customer remain unresponsive, the driver will return the order to the kitchen. In such cases, the order will be recorded as "failed delivery attempt" and Right Calories shall not be held responsible for the fulfillment of the delivery for that day, and no refunds or credits will be issued for the missed service.
Delivery charges for the meal plans are covered by Right Calories.
5 days plan – Saturday to Wednesday or Sunday to Thursday
6 days plan – Saturday to Thursday
7 days plan – Saturday to Thursday - Friday's meals will be delivered on Thursday.
You will be asked to provide certain information when arranging your delivery. This information will be recorded in the delivery document, and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect, or inaccurate information or instructions, the delivery may be cancelled. You are responsible for ensuring that you are available to accept delivery as meals will only be delivered by handing them to a person.
When examining the products feel free to provide us with your input and feedback via the following:
Returns and exchanges are not accepted.
Orders cancellations will be reviewed by the management and will only be permitted once the reasons provided are justifiable and valid.
Upon approved cancellation and in accordance with Central Bank of Bahrain regulations on payment processing fees, a service charge of 12% of the total Order value will be deducted, comprising:
For meal plans, a refund will be granted after 3 weeks and will be reviewed by the management.
In case of any complaint and to file a complaint, please contact Right Calories on Rightcaloriesbh8@gmail.com or (+973) 38886807 / (+973) 38886801 via WhatsApp customer service. Any complaints that are not recorded, shall not be considered. The T&C, together with all the policies and procedures applicable within Right Calories, will be governed by and construed in accordance with the laws of the Kingdom of Bahrain and the relevant courts of Bahrain will have exclusive jurisdiction.